Cheryl Knox

Mitigation Project Manager

Hobbies: Going to the Theatre. Playing hand-bells.

Cheryl Knox

Mitigation Project Manager

About Cheryl Knox:


Cheryl is the competitive one of the PDQ Team. She is the one always winning the awards, from pumpkin carving to getting the most Google reviews.

When she isn't seeing a Broadway or Off-Broadway show, you can find her practicing her hand-bells with her Choir at Church.

Cheryl is an amazing project manager for our smoke and fire jobs. She is a tough boss; nothing gets by her. We are lucky to have her on the PDQ Team.

Customers love working with Cheryl Knox

See All

LIVINGSTON, NJ

I feel fortunate to come across great people like Cheryl, Christian, John and many others I do not get names but did an excellent job to help out during my worst time.\r\nThe crew took time and did an excellent job while Cheryl patiently answers all my question, day and night. There was one night I texted her a message at midnight, thought she could pick up next day, only found out she texted me. I was embarrassed. But that is just a small story shows how dedicated she is. Thanks again to PDQ team.

Randolph, NJ

Posted on PDQ Fire & Water Damage Restoration

They were very responsive and made the whole process easy. Cheryl was great to work with and always following up to help. Would highly recommend!

Blairstown, NJ

Posted on PDQ Fire & Water Damage Restoration

PDQ was great, super responsive, and Cheryl was the best to work with. She walked us through everything and was on top of things throughout our fire cleanup process. Highly recommend them to anyone dealing with the aftermath of a fire!

Watchung, NJ

Posted on PDQ Fire & Water Damage Restoration

We had a electrical fire in our kitchen and it caused lots of smoke and odor damage. A very good friend of mine recommended PDQ Restoration. Tim and Elizabeth came out that afternoon and were extremely professional and detailed on showing me how far the soot had traveled and explaining the restoration process. They installed machines that night to help eliminate the odor and clean the air. The next day they had 9 people cleaning everything! They spoke to our adjuster and handled everything. Both the adjuster and I were very happy with how they performed the difficult job. Their communication throughout this process was exceptional. I highly recommend them.

Warren, NJ

Posted on PDQ Fire & Water Damage Restoration

Excellent work ethic and very thorough. My house had a fire and we didn't know how we could remove the soot and fire smell. These guys came in, wasn't pushy, have me the options and completed the job. Great work.

Sparta, NJ

Posted on PDQ Fire & Water Damage Restoration

Quick, excellent responce after we experienced a fire in our home. Cheryl and her team did a wonderful job in assisting us through a very bad situation. Highly recommended!

Kinnelon, NJ

Posted on PDQ Fire & Water Damage Restoration

After 2 different issues, PDQ mitigated both fire and water damage in my home. Cheryl, Eddie, Denyse and the entire team was always courteous and respectful of us and our home. They communicated with us and helped us navigate the mitigation process. Thank you for your help in getting life back to normal.

West Milford, NJ

Posted on PDQ Fire & Water Damage Restoration

Completely satisfied with every aspect of work and communication with PDQ. Quick and extremely thorough. And if you are dealing with an insurance company I would not choose any other restoration company as your advocate.

Pomptom Lakes, NJ

Posted on PDQ Fire & Water Damage Restoration

Quick and easy. Able to get business up and running . Worked with insurance company

Bound Brook, NJ

Posted on PDQ Fire & Water Damage Restoration

We had a small kitchen fire and our neighbors recommended PDQ. They did a great job and I strongly recommend them.

Basking Ridge, NJ

Posted on PDQ Fire & Water Damage Restoration

Tom and Liz, as well as, the whole team were so helpful remediating the water damage and mold in my home on very short notice. They worked with my insurance company and made the whole process so simple and easy. I would highly recommend PDQ! Thanks againšŸ˜Š Kerianne Cullen

Franklin, NJ

Posted on PDQ Fire & Water Damage Restoration

Very professional and did a great job.

Mendham, NJ

Posted on PDQ Fire & Water Damage Restoration

Elizabeth and the whole team were extremely prompt, responsive and professional. They made a bad situation much easier to deal with and worked directly with our insurance company to coordinate payment. Highly recommend!

Denville, NJ

Posted on PDQ Fire & Water Damage Restoration

Beyond highly recommended. I wouldn't consider using any another company for any restoration needs. We're a repeat customer. Fast response, understanding, and guided us through process of restoration each step of the way. Compassionate and professional in addition to doing terrific work. In addition to explaining the process from start to finish, Chris, Elizabeth, and Tim assisted with all our questions and concerns throughout.

Dover, NJ

Posted on PDQ Fire & Water Damage Restoration

PDQ is awesome!! They are totally professional, and helped immediately.

Lake Hopatchong, NJ

Posted on PDQ Fire & Water Damage Restoration

Awesome Company their work is superior

Boonton, NJ

Posted on PDQ Fire & Water Damage Restoration

As Fire Chief PDQ has always been there to help anytime I needed. Very friendly and knowledgeable in there field . And always put people first.

Netchong, NJ

Posted on PDQ Fire & Water Damage Restoration

They really know their business. They walked me through everything, and took care of everything for my insurance company. I can't say enough how responsive, knowledgeable, just nice people!

Wharton, NJ

Posted on PDQ Fire & Water Damage Restoration

Definitely recommend, prompt, courteous and expert in field.

Stanhope, NJ

Posted on PDQ Fire & Water Damage Restoration

Technically they were wonderful. Did a great job and the price was fair.

Clifton, NJ

Posted on PDQ Fire & Water Damage Restoration

There is NO QUESTION that PDQ is the best of the best when it comes to remediation. They were on site almost immediately after the fire in our townhouse in 2017, and they did an absolutely incredible job. The cleanup was thorough, and Tim and Elizabeth were so understanding and supportive after such a traumatic experience. Recently, we discovered that during the remediation, they made a slight error, and they sent another tech - Chris - to fix it. He was incredibly responsive, and happy to answer any and all questions regarding the fix. He was meticulous in my house - laid down a runner so as to not dirty my floor with his work boots, and vacuumed up everything afterwards. The job was done perfectly - soup to nuts. PDQ is truly 10 out of 10 - their work, and all their techs - would recommend them heartily to anybody!

Lake Hiawatha, NJ

Posted on PDQ Fire & Water Damage Restoration

We had a small oven fire over Thanks Giving and live in Morristown NJ. We decided to call PDQ to help. Elizabeth was over within 2 hours and installed some machines to deodorize and filter the air. The next day they had 9 people doing the most remarkable cleaning job. They spoke with our adjuster and handled everything. My husband and I are very happy we choose them.

Netchong, NJ

Posted on PDQ Fire & Water Damage Restoration

PDQ was on the job immediately everything was done according to their expertise. I would recommend PDQ in a minute

Stockholm, NJ

Posted on PDQ Fire & Water Damage Restoration

Excellent company! We had a fire and I didnā€™t know what to do. I called them, they were at my house within and hour and completely took over. They handled everything so I didnā€™t have to, and communicated openly with me throughout the entire process, and gave us great advice while it was all going on. They are really great people.

Bloomfield, NJ

Posted on PDQ Fire & Water Damage Restoration

We had a flood at our studio on a Sunday and PDQ were on the scene within the hour and helped us dry out within 3 days. Highly recommend them

Montville, NJ

Posted on PDQ Fire & Water Damage Restoration

They turned a terrible situation into one I was able to live through. They came quickly and got thing moving in the right direction. They were careful with our belongings and kept the mess minimal. If you need this type of service, they are the ones to call.

Mountain Lakes, NJ

Posted on PDQ Fire & Water Damage Restoration

Our water softener sprung a leak overnight and water covered half the basement. PDQ came quickly and was able to control the damage, plan a course of action and save us from catastrophic loss. They then proceeded to work with homeowners insurance and helped us go through the claim process. Their support and knowledge really mitigated the ordeal. Thank you so much !!

Veron, NJ

Posted on PDQ Fire & Water Damage Restoration

Elizabeth is the best! We had a small fire in our basement and it created such as mess everywhere. My insurance company recommended them and Elizabeth came out within 2 hours. She immediately put me at ease. PDQ had 10 employees working the next morning cleaning everything. It took 3 days and I couldnā€™t be happier with PDQ.

Pine Brook, NJ

Posted on PDQ Fire & Water Damage Restoration

Quick and professional service is what PDQ did for us. We had a family get together and my husband caught our oven on fire. One of the firemen told us we should call PDQ. Elizabeth came out right away and had 2 crews cleaning up the mess the same day. We had a terrible odor throughout the house and a good amount of water damage from the firemen. Elizabeth's experience and customer service was over the top. I would recommend them to anyone.

Butler, NJ

Posted on PDQ Fire & Water Damage Restoration

I recently had a great experience with PDQ Restoration. We suffered water damage in our finished basement and from day one PDQā€™s management and Employees were wonderful to work with. They helped us navigate through the insurance claim process while taking care of the damage quickly. I would highly recommend PDQ Restoration.

Hope, NJ

Posted on PDQ Fire & Water Damage Restoration

I had PDQ fire and water damage restoration help me with a water damaged situation I had at my home. Everyone on their team was polite and professional. Tim answered all my questions and walked me through the whole process. Thank you PDQ! Greg

Oak Ridge, NJ

Posted on PDQ Fire & Water Damage Restoration

A pipe broke and flooded my kitchen, dining room and living room with 2ā€ of water. My neighbor recommended PDQ. They were prompt, knowledgeable and friendly. Kevin was the head technician and really did a great job. They worked directly with my insurance company which was so helpful. I would definitely recommend them to anyone needing water damage restoration.

Budd Lake, NJ

Posted on PDQ Fire & Water Damage Restoration

I had a cooking fire that covered my whole kitchen in black hard to clean soot. PDQ stopped by to see how they could help and I am glad they did! They walked me through the insurance process and showed me how the soot was even farther than I imagined. Pretty gross and overwhelming at first. VERY glad I used PDQ to clean up this mess!

Posted on PDQ Fire & Water Damage Restoration

PDQ made the unfortunate puff back event (boiler malfunction that causes soot to go EVERYWHERE!) much more bearable! From the start, they knew their stuff and what seemed like an overwhelming project went so smoothly. My home looks amazing!!! It is back to the healthy, beautiful home that I love! Hats off to Elizabeth, Tim, Bryan and crew! WOW!

Parsippany, NJ

Posted on PDQ Fire & Water Damage Restoration

We had a small fire in our kitchen and what a mess it made. The fire department was great and came right away but got everything wet. I asked who to call and PDQ's name came up. They came right out within an hour and began to dry it out. After that they cleaned the soot and deodorized the house. They did a fantastic job and would highly recommend them.

East Hanover, NJ

Posted on PDQ Fire & Water Damage Restoration

I had a garage fire that was awful. PDQ came to my house right after it happened and I am very glad they did. The situation was bad, but these guys knew what they were doing. I had a lot of smoke in the house that stunk. I don't know how, but they cleaned up my house and more importantly got rid of that stink! Hats off to Rob, John and Tim. Nice company, fast and know what they are doing.

Jobs Completed by Cheryl Knox

See All

Morristown, NJ

January 12, 2024

PDQ documented the source and immediately began to clean up. Contents were boxed and thrown away that were too badly damaged and other contents were cleaned in place. All surfaces were then wiped down with a disinfectant. Work did not stop until no soot was left. A hydroxyl was placed in the kitchen to aid in eliminating any remaining odor left behind from the fire.

Madison, NJ

January 9, 2024

PDQ documented the source thoroughly and then began the restoration process. All items in the house were thoroughly cleaned and disinfected. Clothes were sent to a professional dry cleaner specializing in smoke damage on clothing. Hydroxyls were then placed after every square inch of the home was cleaned.

Mendham, NJ

January 7, 2024

PDQ came in and immediately documented the source and all areas of the house that were showing soot with the use of soot sponges. Next, a professional cleaning team was brought in to clean the entirety of Liam's house making sure to leave all surfaces thoroughly wiped and disinfected. Hydroxyls were placed to eliminate any remaining sooty odor.

Boonton, NJ

January 5, 2024

Once photos were taken of the source, the demolition team came in and threw away any items that were no longer salvageable. Everything else was cleaned in place and documented. The entire house was cleaned very carefully from top to bottom throughout the next couple of days making sure no soot was left. Hydroxyls were then placed to help with the smell caused by the fire.

Parsippany, NJ

January 4, 2024

PDQ documented the surface and made sure the furnace was fixed first. After they began documenting and cleaning effected contents. Next they brought in a professional cleaning team that cleaned the whole entire house using disinfectant along with scrubbing parts that were more badly damaged. Hydroxyls were placed on each floor to eliminate the sooty odor that was left behind. The house was brought back to its original condition.

Hanover, NJ

January 2, 2024

PDQ first documented the source which was the sump pump. After, all standing water was sucked up. Flood cuts were done along the bottom of the affected walls. Then fans and dehumidifiers were strategically placed to dry up the remaining water. The home was brought back to its original condition.

Madison, NJ

January 1, 2024

PDQ came to the scene and documented the source along with all affected rooms and areas. Destroyed contents was boxed and removed. Other contents was cleaned in place and boxed and moved into one room. A professional cleaning team cleaned and disinfected all surfaces leaving no trace of soot behind. A hydroxyl was placed to get rid of the sooty odor that was originally present.

Rockaway, NJ

December 28, 2023

PDQ documented the source along with all affected areas which happened to be almost every room in the house. A professional cleaning team was brought in and went from top to bottom and cleaned every square inch of the home. No soot was left behind. Hydroxyls were used to eliminate the strong sooty odor left behind from the fire.

Jefferson, NJ

December 27, 2023

PDQ came in with a team to first document all rooms and contents. After, a professional cleaning team came and used a top down approach to thoroughly clean all rooms and surfaces. The HVAC system was professionally cleaned, clothes were sent to a specialized dry cleaner. Hydroxyls were placed in the home to get rid of the soot odor.

Denville, NJ

December 24, 2023

PDQ came in and immediately documented the source along with all affected contents and rooms. The contents was first removed and then the cleaning began. Using a top down approach, every square inch of the house was thoroughly cleaned until no soot was left. Hydroxyls were then placed to get rid of the soot odor.

Mount Olive, NJ

December 23, 2023

PDQ came in and documented the source along with all other rooms and contents in the house. After, a professional cleaning team came and cleaned the entirety of the house from top to bottom. The HVAC system was professionally cleaned along with all of the clothes in the closets and dressers were sent to a dry cleaner specializing in smoke damage on clothes. Hydroxyls were then used on each floor of the house to get rid of the sooty odor.

Boonton, NJ

December 20, 2023

PDQ came in and documented the source along with all affected rooms. Damaged contents was boxed up. The cleaning team then came in to clean the entire house using a top down approach. All surfaces were thoroughly cleaned until no trace of soot was left. Hydroxyls were put in place on each floor to eliminate the odor left behind from the soot. Oliver's home was brought back to its original condition.

Hanover, NJ

December 19, 2023

PDQ came in and documented the source of the loss. A professional cleaning team was brought in to clean all rooms, walls, contents, etc. An HVAC team was brought in to professionally clean the entire system. Hydroxyls were then placed to get ride of the smoke and soot smell that was originally present throughout the home.

Riverdale, NJ

December 16, 2023

After extensive documentation, PDQ began the cleanup process. All rooms were extensively wiped and cleaned as well as the contents in them. All traces of soot were eliminated. Hydroxyls were placed on each floor to get rid of the soot smell.

East Hanover, NJ

December 14, 2023

PDQ brought in a team to begin documenting all rooms and items. Then the cleaning team was brought in to box and damaged contents and clean the rest in other rooms in the house. Then using a top down approach the whole entire house as cleaned thoroughly. Hydroxyls were placed on each floor to eliminate the strong odor from the soot. The house was brought back to its original condition before the fire.

Netcong, NJ

December 12, 2023

PDQ documented all areas of the house and the source. A team was brought in to discard any items that were no longer salvageable. Other items were cleaned in place and boxed. The team then began using a top down approach to clean the home leaving no trace of soot behind. A hydroxyl was placed to get ride of the odor from the smoke and soot.

Victory Gardens, NJ

December 10, 2023

PDQ came in and immediately documented all rooms and items. PDQ brought in a professional cleaning team that used a top down approach to clean every part of the house. Clothes were sent to a drycleaner to get the smoke out of them. The air ducts were professionally cleaned. Non salvageable items were thrown away and salvageable items were cleaned and boxed. Hydroxyls were placed throughout the home to eliminate the odor from the smoke and soot buildup.

Mount Arlington, NJ

December 8, 2023

PDQ came in and documented everything and then began cleaning up the affected contents. A professional cleaning team began and cleaned the whole entire house from top to bottom making sure to get rid of all soot. Hydroxyls were placed to ensure the unpleasant odor from the soot was eliminated. Her house was brought back to its original condition.

Roxbury, NJ

December 3, 2023

PDQ first made sure that the leaky pipe was taken care of. After all areas of mold were located and marked. Then PDQ scrubbed and cleaned all surfaces containing mold. Antimicrobial was sprayed on these same surfaces to prevent future mold growth.

Lake Hopatcong, NJ

September 21, 2023

PDQ first made sure a new sump pump was installed. All water was extracted and taken care of. Drying chambers were set up throughout the basement to make sure moisture levels went down. Dehumidifiers were placed to bring down the humidity.

Lake Hopatcong, NJ

August 22, 2023

It was determined that the water supply line to the dishwasher had broken. A dehumidifier was placed in the kitchen along with one fan. Recommendations were made to have the flooring and sheetrock tested for asbestos. The cabinet for the dishwasher was soaking wet and was taken out. In the basement six fans, one air scrubber one dehumidifier were put in place. Moisture levels were monitored in the kitchen and basement.

Millburn, NJ

August 18, 2023

PDQ removed all standing water. This was a difficult task, as water kept recollecting in the area of the sump pump pit. We removed a rug that was damaged. We sprayed the area with micro-ban over a 25sq ft area. PDQ then set up drying equipment.

West Caldwell, NJ

August 4, 2023

PDQ determined that this was a Cat 3 loss event for sewage and a Class 4 event for the damage to the vinyl sheet and flooring. PDQ started the demo process in the bathroom and began the dry-out process throughout the house. We removed a section of sheet rock in the stairwell and in the living room and removed a 3-inch piece of sheet rock along the wall. Dehumidifiers and Air Flow machines were placed throughout the house.

Hackettstown, NJ

July 31, 2023

PDQ removed a wet section of sheetrock along the bottom trim on the first floor. Water-damaged ceilings were also removed. All the furniture contents of each affected room were covered in plastic. PDQ sprayed disinfectant and HEPA vacuumed all impacted areas. Fans were added as well.

Chester Township, NJ

July 24, 2023

PDQ provided water removal, drying, and disinfectant procedures on three levels of the house. The master bedroom flooring was ripped up. Clean up and restoration was provided in two rooms with ceiling water damage from toilet overflow.

Madison, NJ

July 19, 2023

PDQ arrived on the scene and began removing insulation from the fire-damaged attic. The team began the demolition process in the bathroom where the ceiling fan caught fire. The team then proceeded to clean, dry, and ready the home for the rebuild stage of the fire remediation. Soot removal was completed in all impacted rooms.

Chester, NJ

June 14, 2023

In the kitchen, we covered all the cabinets and floor in plastic to protect it from any debris or dust. The same goes for the home office, where the radiator had exploded. We covered the fireplace and bookshelf in the office with painter's plastic. A partial removal of the floor in the living room was also done. A section of the kitchen ceiling was removed to reveal the burst pipe. PDQ sprayed microbial and placed multiple dehumidifiers, fans, and air scrubbers to dry out the damp and saturated spaces.

Morristown, NJ

June 23, 2022

When our Project Managers received the call, they prioritized the job and arrived within 45 minutes of the call. They started by assessing the damages and discussed the plan of remediation with the Homeowners. The homeowners were thrilled when they learned that this would be covered by insurance and that we could work and bill their insurance company, Travelers, directly. Our IICRC-certified technicians immediately placed HEPA air scrubbers and hydroxyls to begin soot and odor mitigation throughout the home. We sealed off the affected area. Our team cleaned and packed up their unaffected items and stored them in a POD of their property. We had our technicians remove the damage materials. The HVAC air duct was sanitized for soot and odor. All air filters in the HVAC systems were replaced.

Hackettstown, NJ

May 5, 2022

When we arrived to the Homeowner's home, we walked around and performed sponge tests throughout the home. There were remnants of soot everywhere; the baby's room upstairs, the living room, kitchen and bathroom. We explained to the Homeowner our plan of action. They had to leave their home since soot is dangerous, especially babies. We began by placing air scrubbers and hydroxyls on each floor. The HVAC system was cleaned, the entire house was cleaned. We worked and billed their insurance company directly. The Homeowner was pleased they only had to pay their deductible.

Randolph, NJ

April 8, 2022

We arrived to the Client's home within 60 minutes of their call. We assessed the damage along with the Clients and discussed our remediation plan. They were relieved to learn we could bill and work directly with their insurance company, Liberty Insurance. Our Team started immediately by setting up high-velocity air movers, commercial dehumidifiers, HEPA air scrubbers and Ozone generators to begin cleaning the home. We then sealed off the bedroom and cleaned, packed up and moved all their unaffected content to a POD on their property. We then removed, bagged and disposed of all affected material. We then cleaned the HVAC air duct for soot and odor and replaced all air filters in their HVAC systems.

Boonton, NJ

March 24, 2022

Our Team sent out one of our Project Managers within 60 minutes of the Client's call. Our PM thoroughly assessed the damages along with the Homeowners. They discussed the remediation process with the Homeowners and assisted them with contacting their insurance company. He was happy to learn we could handle everything with their insurance company on their behalf. Our IICRC-certified technicians started immediately by setting up the drying equipment; high-velocity air movers, commercial dehumidifiers, HEPA air scrubbers and hydroxyls. They then sealed off the affected area in their living room, packed up their unaffected content and moved it to a dry area of their home. They then removed, bagged and disposed of the affected materials. We visited their home each day to look after the drying process.

Mount Olive, NJ

February 9, 2022

The PDQ Project Managers arrived within 60 minutes of the call and began by immediately assessing the damages alongside the homeowners. Our IICRC-certified technicians immediately placed HEPA air scrubbers and hydroxyls to begin soot and odor mitigation throughout the home. They removed all the damaged materials. Our Team cleaned and sanitized the ceiling and wall studs. They cleaned the HVAC air duct for soot and odor and replaced all air filters in the HVAC systems. The Homeowners were very grateful to find out that we have a NO SMOKE ODOR guarantee, so they could feel secure in their home after the project was completed. They were also satisfied with the PDQ service of being able to work directly with their insurance provider, All State.

East Hanover, NJ

October 18, 2021

PDQ immediately set up hydroxyl generators to help with the deodorization as well as air scrubbers on each floor to help eliminate the air borne soot. Multiple teams stated the next day to clean the floor walls and ceiling

Jefferson, NJ

November 10, 2020

When our Project Managers arrived within 60 minutes of the Homeowner's call, they assessed the damages and discussed the plan of remediation with the Homeowners. They were beyond thrilled when they learned that this would be covered by insurance and that we could work and bill their insurance company, Travelers, directly. Our IICRC-certified technicians immediately placed HEPA air scrubbers and hydroxyls to begin soot and odor mitigation throughout the home. We sealed off the affected area. Our team cleaned and packed up their unaffected items and stored them in a POD of their property. We had our technicians remove the damage materials. The HVAC air duct was sanitized for soot and odor. All air filters in the HVAC systems were replaced. The Homeowners were very pleased with the work PDQ Restoration provided and they loved our NO SMOKE ODOR GUARANTEED!

Summit, NJ

October 9, 2020

Our Team dispatched our Project Managers, they arrived within 60 minutes of the Homeowner's call. Our PMs assessed the damages along with the Homeowners. The Homeowners were thrilled to learn we have a NO SMOKE ODOR GUARANTEE! Our IICRC-certified technicians immediately placed HEPA air scrubbers and hydroxyls to begin soot and odor mitigation throughout the home. They removed all the damaged materials. Our Team cleaned and sanitized the ceiling and wall studs. They cleaned the HVAC air duct for soot and odor and replaced all air filters in the HVAC systems. The Homeowners were very pleased with the work PDQ Restoration provided.