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When Do I Call My Insurance Company to Report Water Damage?

A common misconception among homeowners is that when faced with a basement flood, the first thing they need to do is call their insurance agent. That is not true. Your insurance agent can’t get water out of your basement, and ultimately, that’s the most important first step. Remove the water first and THEN call your insurance company.

We say this a lot when discussing some of the common mistakes homeowners make when dealing with a flood loss, but your home’s health is your responsibility. And ultimately, no one cares more about your home than you do, and that includes your insurance adjuster.

The order of filing the claim is not as important as making sure you stop the water source and get the water out as quickly as possible. While you’ll certainly want to file a claim in a timely manner, you do not need to go through the process of filing a claim before calling for help.

Find the source of the water and make sure it’s stopped. The easiest thing to do is cut off the main water supply to your house.

Call a certified basement flood cleanup company. There are a couple of main accreditations that restoration companies can have. The primary association is IICRC, which offers accreditations for a variety of different trades, such as Water Damage Restoration Technician (WRT), Applied Structural Drying Technician (ASD), and a host of others. Companies and individuals can also become certified through RIA.

It’s important to use a company certified to perform the work properly. Not only do they know how best to remove water from your basement and make sure that it is properly dried, but you’re less likely to deal with any issues/concerns from your adjuster during the claims process. They’ll typically have a list of reputable, certified contractors in the area that deal with water losses, so they’re familiar with their level of service and professionalism.

If your home or business is in North NJ, we’re a company that can, clean, and restore your home from water damage caused by leaks, floods, or broken pipes.

We are here to help, call PDQ today at 973-447-3363 to speak with one of our damage & cleanup restoration experts.

Recently Completed Jobs

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Grayson U.

Mendham, NJ

PDQ came to the scene and documented all areas that were affected by the water. Once PDQ was certain that the burst pipe was completely fixed they brought in equipment to suck up all of the standing water. After, affected contents were documented and...

Dennis W.

Kinnelon, NJ

PDQ immediately arrived on site and set up containment and removed the shower wall as well as part of the ceiling downstairs. Sprayed antimicrobial and cleaned the affected areas. Setup equipment such as air scrubbers, dehumidifiers and air movers to...

Ava T.

Florham Park, NJ

PDQ diagnosed the source and documented it. Then they performed demolition to open up the ceiling to access the leaky pipe and had that fixed. All areas that were badly affected and covered in mold were carefully removed and disposed of. Other wet ar...

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4.97 out of 227 reviews

Evan I

Warren, NJ

your guys were fantastic... thanks for getting all the water out of bathroom and making it dry

Emil G.

Hopatcong, NJ

Posted on

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Easy to work with. Do as they say. Courteous and professional and considerate of your belongings. Services: Water damage-related mold removal, Water damage-related cleanup & rep...

Jamaal O'Reilly

Summit, NJ

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PDQ responded quickly and professionally to a flood in my basement. One of the easiest experiences I have had so far. Will recommend to anyone that deals with flood damage! Worked well with my insurance company as well.

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David DiLauri

I will always recommend PDQ for anyone that asks. Starting with my intial call, they were constant professionals, walking me through each step and explaining the process fully. If you find yourself in need of a mitigation service, this is the company you want doing it.

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Professionalism, Quality PDQ was great, super responsive, and Cheryl was the best to work with. She walked us through everything and was on top of things throughout our fire cleanup process. Highly recommend them to anyone dealing with the aftermath of a fire!

Ashely Farrell

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value. They were quick, efficient, and did a fantastic job. Cheryl was always in communication with us and so kind and knowledgeable. They made my apartment look even better than it did prior to our fire. Highly recommend for cleaning and restoration!

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