Job completed for Jackie T.

Completion date: August 5, 2021

Location: Highland Lakes, NJ

Why did the customer contact us?

The Client found us through a Google search. Her refrigerator ice maker line broke and caused water damage into the finished basement. The Client was very relieved to know that we could work and bill her insurance company, Progressive/Homesite, directly.

Solutions provided:

When our Team arrived arrived at the home, they inspected the damage and went over the course of action to restore the home properly. The Homeowner was extremely grateful that our Team was able to relieve her concerns by explaining what steps were needed to remediate her home.

Our IICRC-certified technicians started immediately by setting up our drying equipment; high-velocity air movers, commercial dehumidifiers, HEPA air scrubbers and hydroxyls. We sealed off the affected area and packed up her unaffected content and moved it to a dry area of her home. With the Client's permission, we recorded and documented the disposal of non-salvageable items. We removed, bagged and disposed of affected materials.

We visited her home each day to look after the drying process. The Homeowner was happy that it only took 3 days for her house to dry-out.