Job completed for Brian W. - West Orange, NJ - Sewage Cleanup

Brian contacted PDQ Restoration after noticing a strong odor and standing water around the toilet in his tiled bathroom in West Orange, NJ. Upon closer inspection, it became clear that the base connection seal on the toilet had failed, allowing contaminated water to leak and soak into the surrounding floor. Concerned about bacteria, moisture, and damage beneath the tiles, Brian needed a professional cleanup to sanitize and dry the space thoroughly.

Our water damage restoration team arrived promptly at the West Orange property and began with an immediate assessment. The broken toilet seal had allowed unsanitary water to seep underneath the bathroom tiles and along the baseboards. We safely removed the toilet to prevent further leakage and used specialized equipment to extract the standing water. High-powered air movers and commercial-grade dehumidifiers were set up to address moisture and humidity throughout the bathroom, ensuring no dampness remained in the grout or subfloor.

Because the water was categorized as gray water with potential contaminants, we treated the entire tiled area with antimicrobial agents to sanitize and disinfect. Moisture meters confirmed that water had penetrated beneath several tiles, so we carefully lifted the affected ones to dry and clean the substrate below. Every inch of the bathroom in Brian’s West Orange home was scrubbed, dried, and restored to safe, sanitary conditions. Particular care was taken around the sink and bathtub areas to ensure complete coverage of the impacted zones.

Thanks to PDQ Restoration’s prompt response and expert care, the bathroom in Brian’s West Orange home was returned to a clean, dry, and hygienic condition. Our team also assisted with insurance documentation for the water damage and repair of the toilet base. The result was peace of mind and a professionally restored bathroom, free from moisture, bacteria, and odor—ready for safe everyday use.