Job completed for Stephanie R. - Franklin, NJ - Water Damage

Completion date: May 24, 2025

Location: Franklin, NJ

Solutions provided:

Stephanie R. experienced extensive water damage in her Franklin home when her water heater suddenly burst in the unfinished basement, releasing gallons of hot water across the concrete floor and saturating stored belongings. The floodwater spread quickly, soaking cardboard boxes, fabric storage bins, and wood furniture throughout the basement. PDQ’s Franklin water damage restoration team arrived promptly to perform emergency water extraction and assess damage to the home’s structure and contents. Using high-powered vacuums and pumps, the team removed standing water before deploying commercial air movers and dehumidifiers to begin thorough structure drying.

Burst water heaters are a leading cause of basement flooding in Franklin, especially in unfinished spaces where water can spread unchecked. In Stephanie’s case, PDQ technicians removed damaged contents for cleaning or disposal and sanitized all affected surfaces to prevent bacterial and mold growth. Moisture mapping tools were used to ensure the concrete slab and any exposed framing were completely dry. The failed water heater was replaced, and full documentation was provided for the insurance claim, which covered the water damage restoration. Incidents like this in Franklin highlight the importance of fast mitigation when water heaters fail, particularly in basements filled with personal belongings.

Team members on this project:

David Rebolledo