Job completed for Samantha J. - Chester, NJ - Sewage Damage

Completion date: March 22, 2025

Location: Chester, NJ

Why did the customer contact us?

Samantha from Chester, NJ reached out to PDQ Restoration after discovering a leaking sewage pipe in the unfinished portion of her basement. What started as a foul odor quickly escalated when she noticed raw sewage pooling on the floor and seeping into the nearby finished area. Concerned about contamination, structural damage, and health hazards, Samantha knew she needed immediate and professional sewage cleanup to protect her Chester home.

Solutions provided:

PDQ Restoration responded quickly to the emergency and began by assessing both the unfinished and finished sections of the basement. In the unfinished area, we located the broken sewage pipe and stopped the active leak. We then extracted all contaminated water and waste using high-powered pumps. Containment barriers were set up to prevent cross-contamination while we performed deep cleaning and disinfection of the entire affected zone. In the finished portion of the Chester basement, the sewage had soaked into carpet, trim, and drywall—requiring careful demolition and removal of saturated materials.

To fully sanitize the space, we applied antimicrobial and deodorizing treatments to all surfaces, including floor joists, subflooring, and any areas where sewage water had traveled. Industrial air scrubbers and dehumidifiers were deployed to control humidity and eliminate harmful airborne bacteria. Our team performed daily moisture checks to ensure the Chester basement was fully dry before beginning reconstruction. We replaced damaged insulation and drywall and cleaned the air ducts as a final precaution.

Samantha was relieved to see her Chester, NJ basement restored to a clean and livable condition. We worked directly with her insurance provider to streamline the claims process and minimize out-of-pocket costs. Thanks to our swift response and detailed restoration, another Chester homeowner was able to return to peace of mind—knowing her home was once again safe, sanitized, and protected from future sewage damage.

Team members on this project:

Chris Baresh, Leo Trinidad