Job completed for Lindsey K. - Mountain Lakes, NJ - Water Damage

Completion date: April 21, 2025

Location: Mountain Lakes, NJ

Solutions provided:

Lindsey contacted PDQ Restoration after discovering a broken pipe in the ceiling of her unfinished basement in Mountain Lakes, NJ. The pipe had burst overnight, releasing a steady flow of water that drenched the ceiling insulation and poured down onto stored boxes, furniture, and seasonal items. Alarmed by the spreading water and the potential for moisture-related damage to her belongings, Lindsey needed rapid professional help to address both the flooding and the contents at risk.

Upon arrival at the Mountain Lakes property, our water damage team began with an emergency shut-off and full inspection of the affected area. Standing water was extracted quickly using commercial vacuums and pumps. Since the unfinished basement was heavily packed with items, we immediately began sorting and relocating damp possessions to a dry staging area. Our technicians deployed high-velocity air movers and dehumidifiers to tackle the high humidity and dry the wet basement structure, including the open joists, subflooring, and pipework above.

The next phase of the restoration involved careful cleaning and sanitizing. Items exposed to water were evaluated for contamination, and non-salvageable materials were removed to prevent mold and bacterial growth. Surfaces around the broken pipe, especially the sink and nearby utility zone, were treated with antimicrobial solutions. Throughout the project, our team in Mountain Lakes documented the process and took regular moisture readings to ensure that no hidden dampness remained behind or beneath storage units and shelves.

Lindsey’s unfinished basement in Mountain Lakes was fully dried and cleaned within a few days, thanks to PDQ’s swift response and attention to detail. We also helped with her insurance claim, ensuring coverage for the water damage cleanup and partial content loss. The space was left clean, moisture-free, and ready for safe use again—proving that even a water-damaged, cluttered basement can be restored to order with the right help.

Team members on this project:

David Rebolledo, Leo Trinidad