Job completed for Jessica O. - Totowa, NJ - Water Damage

Completion date: April 20, 2025

Location: Totowa, NJ

Solutions provided:

Jessica contacted PDQ Restoration after discovering a persistent leak from a pipe in the ceiling of her finished basement in Totowa, NJ. The leak had gone unnoticed for several days, leading to damp carpeting, wet drywall, and visible sagging in the drop ceiling. With concerns about elevated humidity levels, hidden moisture, and potential mold growth, Jessica needed a quick and thorough response to prevent further damage to her home.

Our PDQ Restoration team arrived promptly at her Totowa residence and began with a full inspection of the basement. We identified that the leaking pipe had affected multiple ceiling panels, causing water to drip onto the floor and nearby furniture. Using moisture meters and infrared cameras, we tracked water migration behind the walls and beneath the floors. Immediate extraction of standing water was followed by targeted drying using industrial-grade air movers and dehumidifiers to combat excess humidity and eliminate hidden dampness throughout the space.

To ensure the finished basement was fully sanitized and safe, we removed damaged ceiling tiles and treated all affected areas with antimicrobial agents. Special care was taken around the bathroom and laundry sink areas, where moisture was more concentrated. We thoroughly cleaned the wet surfaces and sanitized them to prevent mold and mildew growth. The entire Totowa basement was closely monitored over several days, with consistent moisture readings confirming it was completely dry.

Thanks to PDQ’s swift action and careful planning, Jessica’s Totowa home was restored to a clean, dry, and safe condition. Our team also assisted with documentation for her insurance claim, ensuring a smooth process from start to finish. The drop ceiling was professionally repaired, and the basement was once again a fully usable living space—free from water, moisture, and humidity concerns.

Team members on this project:

David Rebolledo