Job completed for Samantha K. - Chatham, NJ - Water Damage

Samantha K. called PDQ Restoration after a failed sump pump caused significant flooding in the unfinished basement of her Chatham, NJ home. Overnight heavy rain overwhelmed the faulty pump, allowing water to rise quickly and soak the concrete floor, insulation, and dozens of stored personal belongings. By morning, the basement was covered in standing water, and the damp, humid conditions raised immediate concerns about moisture damage, mold growth, and sanitation.

When the PDQ team arrived at the Chatham, NJ property, they immediately began extracting the water using high-capacity pumps and wet vacs. The basement was filled with furniture, boxes, and storage bins, so contents were carefully sorted—salvageable items were removed, cleaned, and dried, while unsalvageable items were documented for insurance and discarded. PDQ technicians then began a thorough drying process using industrial-grade dehumidifiers and air movers to address both visible wet areas and hidden moisture within walls and insulation.

To combat the excess humidity and prevent long-term issues, the team conducted moisture readings throughout the basement and used targeted drying techniques in trouble spots. Special attention was given to corners and beneath shelving where water had pooled. Once the environment was stabilized, all surfaces were sanitized to prevent mold and bacterial growth. The team also inspected the sump pump system and recommended a new installation with a backup battery to help avoid future flooding events.

By the end of the week, Samantha’s basement in Chatham, NJ was clean, dry, and fully restored. All wet materials were properly handled, and the once-humid space was now safe and sanitized. PDQ Restoration’s prompt response and attention to detail helped minimize damage to Samantha’s belongings and gave her peace of mind. Thanks to their professionalism, another Chatham, NJ homeowner was protected from the lasting impact of basement water damage.