Job completed for Emily J. - Rockaway, NJ - Water Damage

Completion date: March 20, 2025

Location: Rockaway, NJ

Why did the customer contact us?

Emily from Rockaway, NJ contacted PDQ Restoration after discovering a slow pipe leak above the drop-down ceiling in her finished basement. She noticed discolored ceiling tiles and a persistent damp smell, which led her to investigate further. When water began seeping through the tiles and dripping onto the carpet, Emily knew it was time to call in professionals before the moisture caused long-term damage or mold growth.

Solutions provided:

PDQ Restoration arrived promptly at Emily’s Rockaway home and began by carefully removing affected drop-ceiling tiles to access the leaking pipe. After shutting off the water supply, our team identified and repaired the source of the leak. Next, we extracted any water trapped above the ceiling using specialized suction tools and began moisture mapping the surrounding area to ensure we addressed every damp surface, both visible and hidden. Dehumidifiers and air movers were placed strategically throughout the basement to draw out excess moisture from the ceiling cavity, walls, and flooring.

To protect Emily’s Rockaway basement from future mold or bacteria issues, we applied antimicrobial treatments to all affected surfaces. The damp insulation and any compromised building materials were removed and replaced. Our team also thoroughly cleaned and sanitized the space, ensuring the air quality was restored to a safe level. Throughout the restoration, we kept Emily informed with daily updates and provided documentation for her insurance claim.

Thanks to our fast response and detailed restoration plan, Emily’s finished basement in Rockaway, NJ was fully restored—dry, clean, and safe from moisture-related hazards. We were proud to help another Rockaway homeowner protect their investment and restore peace of mind after unexpected water damage.

Team members on this project:

Nart Bachok, Jerry Katz